General Conditions:
Service hours: 08:00–16:00 and 11:00-19:00 (covered by at least 2 team members with overlap from 11:00 onwards)
Your tasks:
- Preparation and follow-up of functional ITSCM tests
- Monitoring and organizing tests before and during ITSCM test days/weekends
- Preparation of test evidence and necessary test documentation
- Organizing and documenting meetings and committees, including distributing minutes
- Creating process reports and conducting GAP analyses
- Quality assurance of Recovery and Restoration Plans
- Creating, updating, and reviewing documentation and training materials
- Delivering process and user training as well as IT process consulting
- Managing functional mailboxes and ticket handling (e.g., JIRA)
- Ensuring compliance with process specs, quality standards, and KPIs
- Supporting the development of process-supporting tools
- Driving continuous improvement and KPI development
- Ensuring alignment with the “ITSCM Process Definition”
- Maintaining availability and proactive communication via established channels
- Engaging in cross-functional communication with stakeholders to build process awareness
Our requirements:
- Good command of spoken and written German (B2 or higher); Fluent in English.
- Degree in IT, Computer Science, or equivalent work experience.
- Solid background in IT operations, process, or project management.
- Understanding of infrastructure components (servers, storage, networks,
databases). - Strong skills in documentation, organization, and client communication.
- Proven experience in IT service continuity or similar process roles.
- ITIL v4 certification or hands-on knowledge of ITIL-aligned environments.
- Familiarity with ticketing tools (e.g., JIRA) and reporting.
What you can expect:
- Challenging tasks and projects.
- Active support of your career within the company.
- A professional and powerful team with flat hierarchies.
- Great social environment where you can work among friends.
- Demand-oriented and ongoing training.
- Private medical plan.
If you're passionate about your work and you think the position described above suits you, don't hesitate to get in touch. We'd really like to meet you! The coffee is on us.
Team Coordinator
”I was a noob when I began working for Infobest and they help me a lot in becoming a good and happy tester. Shortly: Great place to work. Nice and friendly colleagues. Interesting projects. I also like the openness of the management team towards the employees.”