In today’s multinational corporations, there is much more to IT than only developing or maintaining applications to support the various business processes and functional requirements. Large IT infrastructures also come along with big challenges in the area of infrastructure management and IT-support needed to keep the landscape up and running efficiently.
And we are also here to help you with this. Our experienced staff can provide IT-support on various levels:
2nd level support
Whether it is Linux or Windows, desktop or web, mobile or workplace: our experts provide 2nd level support throughout organizations to make sure the complete infrastructure keeps up and running as efficiently as possible.
This also extends to the often very diverse and dispersed application environment
And here, we are not necessarily talking just about standard out-of-the-box applications like Office 365 or Teams, but also about bespoke applications developed over many years. In order to ensure smooth and efficient support, we integrate with your 1st level support organization, be it your own department or an external supplier, be it fully manual or bot-supported.
Today, working remotely has become the new standard. We can connect to basically any client infrastructure using secure VPN tunnels or other safe means from any of our locations.
Applying state-of-the-art tools for analyzing, monitoring and maintaining infrastructures, platforms and applications is our daily business.
And if things have to be handled with a hands-on approach, we can also provide our skilled resources to be present onsite at your premises.
Remote or onsite support
B2B Product support
Large companies operate complex and multilayered infrastructures for both their employees but also to manage the relationship with their own customers. In the latter scenario, business transactions may e.g. be supported by a platform like Jira2X or a custom developed intranet portal which helps exchange data, product details or commercial offers, but is also used for problem tracking, incident management or any kind of collaborative work setup.
These B2B environments usually come with an extended portfolio of security requirements to protect both parties, but also need to run smoothly and efficiently because they are an integral part of the operational business relationship between two companies.
We have a lot of skill and experience to help you:
- Support platforms and online applications used to collaborate with your own client base
- Make sure all issues related to access, security or authentication are resolved quickly and securely
- Perform daily tasks to resolve tickets reported by your clients
- Provide real problem solving capabilities incl. resolution and escalation management
- Integrate with your organization on all levels to ensure smooth support
- Offer our services to both your employees and clients